Can't find what your looking for?
Are my card details and money safe?
When will I receive delivery?
What if the quality or product is not correct?
Minimum order?
Requesting a sample?
How do I get a tax exempt form?
Distributor pricing?
How do I include Free Offers in my online order?
How can I include a purchase order number on my order?
How can I estimate shipping charges?
Can I have my order drop-shipped to my customer?

 > Can't find what your looking for?

Please tell us what you are looking for so that we can stock the product for you in the future! Please complete the reply e-mail card with your contact and tape application details or alternatively contact our customer support team on 00 44 (0) 1698 748 290.

 > Are my card details and money safe?

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Techetape use WorldPay for payment. Worldpay was founded in 1993. Today, as the globally acknowledged and trusted leader in secure, multi-currency Internet payment solutions, WorldPay enables over 15,000 customers in 120 countries to sell to shoppers around the globe - in the language and currency of their choice. WorldPay is a wholly owned subsidiary of Royal Bank of Scotland. When making payment online your details are traded directly with Worldpay using the latest in anti fraud technology. Your card information is not communicated to JIT or stored in any way, offering a safe secure reliable way to make your transaction completely safe.

 > When will I receive delivery?

Next day, 2-3 day and 5 day delivery options are available to you at point of purchase along with the cost calculated for each of these services. If for any reason you have not received the goods within the duration specified please contact us to enable us to progress your order for you. All orders placed with us will receive a reply on shipping and depending on the delivery specified, will also contain a tracking number which can be checked online at your discretion as to the progress. Should for some reason a material shortage affect the order, you will be contacted immediately to offer a delivery time and to check that you still wish to continue with your order.

 > What if the quality or product is not correct?

It is our intention to adhere to the Statutory Instrument 2000 No 2334 the
Consumer Protection (Distance Selling) Regulations 2000.

If there is a quality problem we will endeavour to satisfy our customer in
line with our Quality Guarantee Policy.

Should there be any doubt regarding the suitability of any product for an
application we suggest personal communication is made. We can then discuss all areas of concern and identify a product for evaluation.
The customer is responsible for testing the product under their own
conditions and use and assuring themselves that it is suitable for their
particular purpose. Our samples and technical advice is offered in good
faith but without warranty.

> Minimum Order?

While we do not have a minimum purchase value you will find the majority of products are only available in carton quantities. Carton quantities are shown on the right of each size on product detail sections. Should you have a requirement for a specific number of rolls which is not within the parameters set, please email with your requirements and we will try to obtain quantities to suit your needs.

 > Requesting a sample

Please call a customer service representative or send an email to samples@techetape.com stating the application, including the surfaces, environment, temperature performance or any other special properties you require. Please state any preference for size, colour, quantity and we will be happy to send you a sample at the earliest availability.

 > How do I get tax exempt form?

When checking out of the store and completing the Invoice address, underneath you will find a "Taxes" section. Click the small box if you are tax exempt. We will require your EU VAT number if you have one.

 > Distributor pricing?

Techetape.com cores can be supplied unbranded allowing stockists and agents to re-sell as distributors. If you wish to discuss a special interest in more detail, please contact us to consider your request.

 > How do I include Free Offers in my online order?

Valid promotions will be automatically shipped with relevant orders, there is no need to add them to the cart.

 > How can I include a purchase order number on my order?

Techetape does not require a customer PO, however, we do offer you the opportunity to designate one on your order. Proceed through the checkout process, to the Billing/Payment Information page. Located there is a box for including a PO number. If you finish an order and forget to include a PO email Customer Service at customerservice@techetape.com to have a representative add that PO number to your order.

 > How can I estimate shipping charges?

Add all goods required to check out basket, select shipping destination. Your bill will show total costs including standard shipping. Slightly further down the screen is other options for shipping should you prefer and their associated costs. Simply choose an alternative method and proceed to the next page and weights will be recalculated at the new rate

 > Can I have my order shipped to a separate address?

Techetape will ship your order to any address which you specify. Just specify in "Special Shipping Instructions" on the Billing Address page.